Shandon Aubrey-AUB10129184
Tutor/Lecturer: Jose Parry
Date given: 4th January 2013 Due date: 10th January 2013

Level 3 Subsidiary Diploma in Health and Social Care
Unit 1: Development effective communication in health and social care
P4- Explain strategies used in health and social care environment to overcome barriers to effective communication and interpersonal interactions.
In this assignment I will be explaining the strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interaction.
A barrier to communication is when something makes the communication less effective or interferes with the communication cycle. Barriers can be located in both the environment and in the individuals involved. There are three main barriers to communication namely external, internal and semantic. Case study/ Scenario’s 1&2
1. Salvo is a patient in the medical ward of a large District General Hospital. His distressing has got worse and he has now lost his sight. Salvo finds this very distressing and he tends to stay close to his bed for fear of getting lost in the ward. He is becoming worried that he will not be able to get to the toilet in time on his own. Barriers Include external and internal
He has lost his eye sight
Distress
Conformability Self-esteem
How to overcome them
I would put Salvo’s bed closer to the room next to the toilet. Also I would encourage Salvo to use a cane or walking stick. Furthermore I would invest in a portable toilet for Salvo to use. And to speak to him in a calm tone, he will need all the support he can.

2. Edith is 56 years old and has recently had a stroke. This has left her paralysed down right hand side and she is unable to speak. Edith cannot put her thoughts into words or understand words that are written down. She can understand some of what is side to her. You have been given a printed menu that patients normally fill in themselves.
Barriers Include semantic and internal
She is unable to speak
She cannot understand words that are written down
How to overcome them
Edith carer should print her menu in pictures and symbols. She should speak soft and keep repeating herself. Her carer could also try to use simple sign language or makaton. The carer could get the menu in recoding or audio and play it for Edith to choose her meal from.
A great deal of communication in care work involves building an understanding of another person and providing emotional support, Burnard and Morrison (1997) argue that caring and communicating are inseparably linked. Communication that involves emotional issues is often experienced as being difficult or sensitive.

Shandon Aubrey-AUB10129184
Tutor/Lecturer: Jose Parry
Date given: 4th January 2013 Due date: 10th January 2013

Level 3 Subsidiary Diploma in Health and Social Care
Unit 1: Development effective communication in health and social care
M2- Review strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions.
In this assignment I will be reviewing strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions.
It is important to build an understanding of the needs of people you work with in health and social care. Very often, people will make their preferred method of communication obvious. Sometimes professional social work or medical assessment may be needed in order to clarify the person’s needs and their preferred method of communication.
In scenario one I role played a nurse called Serena, on a paediatric ward. I was on night duty and conducting routine checks on the patients. I came across a 13 year old girl called Belinda who was sobbing in her bed. She was reluctant to share why she was upset but I used my effective communication skills to comfort Belinda and to encourage