successful over the recent years but it continues to explore ways to improve its performance further. Chris Billings, the new president of TCCB’s southern division (SD) believes that the Balanced Scorecard (BSC) could be used to boost TCCB’s financial performance. The BSC helps an organizational align activities to its vision and strategy, enhance external and internal communications, and evaluate organizational performance in comparison to achievement of strategic goals (“What Is,” n.d.). One of…
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