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ROLE PROFILE & PERSON SPECIFICATION

ASSISTANT MANAGER

1. RESPONSIBLE TO: General Manager
2. ROLE OVERVIEW:
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A Assistant Manager is responsible for the overall leadership and management of a service area. Examples of service areas include :
Operations,
Front of house/ reception
Sales, customer service, and service delivery
Sports courses and development
Fitness services.
Key responsibilities are the management and development of staff, budget management, setting and achieving targets, designing/implementing quality systems, health and safety procedures, and communicating with colleagues and key stakeholders. 3. SPECIFICALLY
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Principle Responsibilities
Leading, managing and organising all aspects of the service area’s operations, ensuring they are carried out efficiently and economically within agreed policies and procedures. Being accountable for service area performance, including preparing and monitoring service area budgets, income targets and business plans.
Ensuring all organisational, statutory and non-statutory health and safety requirements are met.
Providing visible leadership to all service area staff, ensuring they are motivated and operate at high levels of both performance and efficiency.
Ensuring all members of the service team are effectively supervised and that all people management procedures are effectively operated within the team.
Ensuring that all staff are aware of developments, policies, practices and procedures through regular and effective communication processes.
Taking responsibility for the mentoring and development of service area staff.
Ensuring the highest quality standards of customer care and service delivery are achieved within the service area.
Continually monitoring and reviewing the standards achieved, taking appropriate action to rectify adverse trends identified through audit or other mechanisms.
Developing and maintaining effective relationships within the organisation and with key stakeholders. Acting as Centre or Duty Manager as required, supervising operational shifts and carrying out any other duties as required commensurate with the post’s level of responsibility. Taking part in appropriate continuing professional development.

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3.3
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Personal Development
Fully participate and engage in Management Training and on-going assessment of personal performance.
Keep abreast of current trends and developments within the leisure, health and fitness industry; discuss your own training and development needs with your General Manager as appropriate.
Other
To act in accordance with, and actively promote all GLL policies and standards.
To undertake any other duties commensurate with the post’s level of responsibility

4. KEY WORKING RELATIONSHIPS
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General Manager overall performance of the centre / centres and line management support Centre Teams including Duty Managers, Supervisors, Leisure Assistants, Customer
Service Advisors and Fitness Instructors
Business Sales Support Manager on attracting and retaining customers; driving sales; promotional campaigns
Community Sports Officer on outreach and community issues
Technical Officer on building and technical issues
There will also be close working relationships with colleagues in all of the Departments within Middlegate House.

5. PERSON SPECIFICATION
THE AIM OF GLL IS TO RECRUIT PEOPLE NOT JUST FOR JOBS BUT FOR LONG
TERM CAREERS. WE WANT “BETTER PEOPLE” WITH THE RIGHT GLL
BEHAVIOURS TO SUPPORT OUR BUSINESS AND WHO WILL GROW WITH US AND
“ACHIEVE MORE”
FOR THESE REASONS, WE LOOK FOR EVIDENCE OF THE FOLLOWING
BEHAVIOURS IN ALL POTENTIAL AND EXISTING STAFF LOOKING FOR
APPOINTMENTS OR PROMOTIONS:
PASSIONATE
• Demonstrates self-belief
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Shows integrity

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Is committed to service excellence

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Cares about customers, colleagues and our social agenda

ACTIVE
• Is continuously developing
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Is results driven

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Has a positive ‘can-do’ attitude