Student Name: Ahmad Dyab Student ID: ____

Group: Date:

Assessment Coding
Assessment of this program of study is based on competency based principles.
S = Satisfactory
NS = Not Satisfactory

Students who fail to perform satisfactorily for the assessment in the prescribed date may be assessed as ‘not satisfactory’. You are required to be assessed as ‘Satisfactory’ on completion of Assessments as assigned by your assessor/s for this unit of competency.

Assessor Judgement Guideline
The Assessment Benchmarks developed for each unit of competency is the evidence criteria used to judge the quality of performance (i.e. the assessment decision-making rules). Assessors use these benchmarks to make judgement on whether competency has been achieved and to determine if the participant has performed to the standard expected to meet unit requirement and learning outcomes. Competency results for each unit are recorded in the Record of Assessment Form.

Reasonable Adjustment
Careers Australia will allow flexibility in relation to the way in which each unit is delivered and assessed based on the student’s requirement. The following are the reasonable adjustments for this unit:

Reasonable Adjustment for this unit
College Based
On Line Delivery assistance of a Learning Support Teacher for LLN issues

1. Group behaviour is best described as:
a) Groups of people behaving in similar ways even if they wouldn’t do so individually
b) Acting like a sheep
c) Setting shops on fire in a large anonymous group
d) none of the above

2. Which of the below does not belong?
a) forming
b) storming
c) touring
d) adjourning

3. Which one of Katzenbach and Smith’s performance teams is the weakest performing according to their Team Performance Curve?
a) Working
b) Pseudo
c) Potential
d) Real

4. Which of the below is NOT a recommended coaching strategy?
a) Intervene when individuals or cliques clearly demonstrate serious anti-team behaviour
b) Err on the side of waiting a little too long to intervene
c) Refer the team to the team mission or goals
d) Take the team out for an evening of excessive drinking to bond

5. Communicating effectively between management and the team and other stakeholders requires skills including:
a) Assertiveness
b) Communicating expectations clearly
c) Promotion of continuous learning
d) All of the above

6. Some reasons for teams failing to perform to their potential include:
a) Poor communication and information sharing systems
b) Limited access to a variety of support within and without the organisation
c) Lack of management understanding of the importance of effective communication channels
d) All of the above

7. Deferring to the front line means:
a) Giving all authority to customer service staff
b) Understanding that the front line is where the “hard graft” is done
c) Recognising that the people who work with processes understand the complexities, problems and potential problems
d) All of the above

8. Which of the following is NOT a common category of poor performance?
a) unsatisfactory work performance
b) breach of workplace rules or procedures
c) lack of interest
d) unacceptable behaviour

9. Select two ways in which conflict can be creative and constructive: (multiple selections allowed)
a) Stimulate individual growth
b) Prevent team communication
c) Facilitate the examination of problems
d) None of the above

10. Coaching is the practice of providing expert support and occasional advice to an individual or group in order to help them recognise ways in which they can improve their effectiveness.
True or False

11. Mentorship refers to a developmental relationship in which a less experienced person helps a more experienced person, develop in a specified capacity.
True or False

12. What types of behaviour should a manager model in order to develop group loyalty and trust:
a) Ethical behaviour
b) Consistency,