Compare and Contrast Business Report
Dezurik & Capital One 360

Operations and Supply Chain Management
November 12th, 2013

Executive Summary

Company Overview
From an operations management perspective, we compared and contrasted Capital One 360 to Dezurik. We looked at many different aspects of both businesses in relation to various operational and business elements. We conclude that both corporations have significant differences based on manufacturing versus service operations. Dezurik is a pure manufacturing company, which was founded in 1928, while Capital One 360 is a pure service company that was founded in 2013. Dezurik designs and manufactures valves for use in commercial
Capital One 360 shares some similarities with Dezurik in their business strategies, but is completely different with their operations strategies. To begin, Capital One 360 is a pure service company. They have around the clock customer service to provide help and services to their customers. This is similar to Dezurik, but on a much larger scale. Since Capital One 360 has no physical locations, they need a much larger service department to help satisfy the demands of their customers. Their service department does differ in that they do not need to travel around the world to help their customers, rather they can do it all from their computer with just a few clicks of the mouse. Capital One 360 has a unique business strategy for the banking industry. All of their banking business is done online. This means they have no physical banks. Also, all the money they have is virtual. This means they will need a large technical service department to help keep everything that is online, sorted out. Their operations strategies are different from Dezurik in several ways. First, Capital One 360 does everything online. They do have a sale department, but they never have to leave their cubicle to make a sale. This is different than Dezurik who may have to send their sales person out to a job site in order to ensure that the product they receive will be correct. While these two companies do share business strategies, their operational