given the same special treatment from each other and management. As it pertains to the client, the “first-class” would be prompt and friendly customer service, convenience, clean and maintained limousines, safe driving, and efficient routing from one place to another. As the employee, the “first-class” treatment would involve promoting a friendly atmosphere, smiling, building a teamwork environment, keeping open communication with all employees, and seeking feedback from employees about operations and…
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