What is Business Process Design and Why Should I Care? by Jay Cousins and Tony Stewart, RivCom Ltd Introduction “No matter how hard individuals work, they cannot overcome a flawed process design, much less the burden of no design at all.” Michael Hammer, co-author of Reengineering the Corporation, in his book The Agenda. Increasingly, organisations are realising that the first step in almost any major project is to analyse and define their business processes, and then communicate those processes…
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