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Learning Journal Part 2

I would like to reflect my experience on the topic, “Process of enhancing your relationship strategy” as discussed in the chapter 3 of textbook. After that I am going to discuss, “Communication style” in chapter 4th. In chapter 5th I am discussing topic, “Ethical decisions influence relationships in selling”. I am going to relate my experience from Pizza hut with these topics, when I used to work there as a manager. It was a best job to understand the concepts of management and growing your leadership skills. I did learn a lot about sales, upselling the products and customer feedback.
Process of enhancing your relationship strategy:
Become genuinely interested in other people: in recent days, it is becoming crucial part of relationship in business because you get to close deals more often that way. You get to put your ideas on the forefront. You get to convince the rest of the group to follow your lead, for example: When I worked at the shop as a shift manager, I was trained to grow my relations with the customers. It helped me a lot to learn about their choices, so I could upsell the right product to them and bind them with our brand to keep them coming back for more.

Be a good listener; encourage others to talk about themselves: if you want to make good relationship with your employee than you need to listen their matter with concentrating mind. You need to focus on their problems, as a manager, I was not only responsible for running the restaurant operations correctly but I also had to get feedback from my customers as well as from my staff members. It keeps our restaurant to work on our operational and sales flaws. So being a good listener always helps.

Talk in terms of the other person’s interests. Talking with the customers does helps us to get them know well. When you make them feel like you do care about them and you try to know their interests, they surely feel comfortable. Sometimes on their personal occasions, they make a choice to give you business just because of the good relationship you made with them.

The style of communication with the customers does make a lot of difference in the sales numbers. Now I am going to discuss the different types of communications skills we used at the restaurant.

Communication style: Only talking with the customers and taking orders doesn’t complete the process of earning a satisfaction from the customer. While talking we have to make eye contact while taking to them. We used to make sure at the restaurant that every staff member has been trained and oriented for serving the