Global Campus, Atlanta, GA Tish Matuszek, Troy University Montgomery Campus, Montgomery, AL Michael Anderson, Atlanta, GA ABSTRACT Mark volunteered to help with the community arts festival; he was supporting the not-for-profit organization as he had in the past. However, he did not know his good intentions as a volunteer would cost him his job as an assistant manager. The retail store’s phone number was printed in the festival advertising in error and ticket requests overloaded the phone…
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