E-commerce site designers must pay careful attention to their company’s image, or brand reputation. With the emergence of a vocal community of bloggers, tweeter, and other social media users, it is very easy for one bad customer experience to go viral and be seen around the world. Many companies have keyword alerts set up doe any mention of their brand online, so that the PR department is aware of a potential loss of reputation. And can act to resolve it, before the situation goes critical. But…
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