Shirley Emilio

Unit 501 Use and Develop Systems that Promote Communication

1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role

“Developing excellent communication skills is absolutely essential to effective leadership. The leader must be able to share knowledge and ideas to transmit a sense of urgency and enthusiasm to others. If a leader can't get a message across clearly and motivate others to act on it, then having a message doesn't even matter."
— Gilbert Amelio
President and CEO of National Semiconductor Corp.

The above statement makes a huge impact, and in the role as manager this is so true. Communication both professionally and personally starts with
Training underpins knowledge and is the cornerstone to maintaining exceptional standards.

1.3 Analyse the barriers and challenges to communication within own job role.
We hear it said ad ver batum, effective open honest communication is fundamental like breathing. It is a skill and when people communicate well it is a reflection of how smoothly things operate.
Communicating in an appropriate and
Communication is key. Appropriate, open, honest, practical, down to earth and accurate are words which can be associated with effective communication.
There are barriers and challenges, which we will look at. A barrier is something which blocks and there can be many in the realms of communication. Anything that interrupts the flow. One thing can be the language used. Eradicating abbreviations, and avoiding corporate or professional jargon makes everything simpler.

Physical Barriers: Possibly the environment, such as loud tvs can have a distracting effect. Temperature, lighting and how people are located, either close to each other. People may be in different locations as we have with central office. Failure of management to cascade information. Failure of technological equipment.

Physiological/Emotional Barriers: Personal difficulties can effect concentration, clients with lack of understanding, or memory loss due to their