UNIT 501
Review the range of groups and individuals whose communication needs must be addressed in own job role.
There are a wide range of groups and individuals who I communicate with on a daily, weekly, and less frequent basis within my role as hospitality manager at ECC. These include other managers, support workers, clients, support workers, domestics, sales reps, visitors to the site and sales order staff.
I communicate with all of these people in writing and verbally and also by listening. I have to utilise different skills when communicating with the different individuals mentioned, for example clients may need to feel valued supported and understood when I am looking at their dietary needs, I may need to adapt the way I
I find giving a reason and an explanation for a request achieves the best results in these circumstances.
Noise is a constant barrier to communication in the environment where I work. I share an office with other managers, which is also the room where a lot of the meetings take place, and also the room where everybody comes for lunch. Telephone conversations can be difficult as can face to face meetings with other managers. I find careful planning is the key to not letting this barrier affect any communication, for example I have noted that the office is quietist between 9.30am and 12.00pm, I therefore ensure any meetings I may have are in this time period as far as is possible, and I save telephone conversations that I have to have with suppliers for when people leave the office. I have my lunch at the same time as everyone else regardless of what time this may be. I fortunately have the ability to switch off from others and concentrate on my work regardless of what is going on around me.
Another barrier to communication that I am trying to overcome is my lack of knowledge of Makaton. This makes it very difficult to communicate with some of the clients and means I feel like I am not doing my job to the best of my ability as I cannot understand what