Jessica Hope Miles
Learner ID: 5225
QCF Level 5 Diploma in Leadership for Health and Social Care Develop Professional Supervision Practice in Health and Social Care or Children and
Young Peoples Settings Task Name: Unit 13, 14, 16, 17 Description of Task:
An assignment to reflect on Outcome based practice, well­being, planning care and safeguarding Health and social care is increasingly moving towards outcomes based service (sometimes called outcomes management). An ‘outcome’ describes the measurable impact of the service on a person’s life. Every individual has different needs and goals and an outcome based service places these at the heart of its delivery, rather than ‘one size fits all’ approach. This represents a major shift in the way services are designed, commissioned, delivered and evaluated. Action learning sets are a useful tool, which can encourage and support such a

change. During the process key personnel gather together to discuss, plan and problem­solve pertinent issues. Outcome management is a user­centric approach for the assessment of programmes that are based on user needs and are designed to achieve change. It is a framework that focuses on the benefits of the programme to the client (outcomes) instead of the inputs and processes of the programme. Outcome management looks at the effectiveness of the programme through the achievement of client successes/changes as the programme’s outcomes. It is a client­centric model, which puts the needs of the clients first. Implementing outcome management requires planning for a programme with the end in mind. Programme planners should begin with a clear understanding of the customer and community and the specific changes that are sought for the customers. This will enable the programme to identify critical steps or milestones that clients need to take in order to achieve the specific change in behaviour, knowledge, skills, condition or status. The point of the outcome management is to enable an organisation to perform at the highest level possible by providing a focus on the results that an organisation wishes to achieve. The ability of the agency to state clearly and simply the results of the clients enable the programme and agency to generate interest from the public and hence raise funds for their

programme. Based on the clarity and focus achieved, agencies can set priorities for the year this is consistent with results and learning. Agency planning, programme implementation and result achievement are all directly linked with outcome management. Outcome management also helps programmes to generate short, concise and results­focussed annual reports. The concept of outcomes and outcome management has become increasingly important across health and social care services. Nevertheless, few people are systematically assessing outcomes and many still do not fully understand the concept or the benefits of using outcomes focused approach. An outcomes focussed approach can also support and improved and shared clarity of what an organisation is trying to achieve, leading to a greater sense of purpose and teamwork within the organisation. An outcomes focussed approach requires a significant culture shift at both an individual and organisational level. It involves questioning embedded ways of working and staff need clear direction on what it means to practice in an outcomes­focussed way. They also, very importantly, need to know that they are supported in doing things differently. Leadership has been identified as vital to the