satisfaction. Therefore, by reading this article, I want to enrich my knowledge, as well as learn some useful theories and key words in this area. What type of literature is the paper? (e.g. theoretical, research (reporting an empirical study), practice, policy? are there links with other types of literature?). If the paper is empirical (reporting a study), give a very brief summary of the methods used (e.g. survey, panel data, interviews etc). An empirical study Method: questionnaire (both open-ended…
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