Pass criteria: P1.1 (P1)
Session: 01

London Churchill College

Quality

Carrying out interventions correctly
C
i t i t ti tl according to pre‐‐‐established g p standards and procedures, with an aim of satisfying the customers of the health system and maximizing results without generating health risks or unnecessary costs. costs
London Churchill College

Definitions

The Oxford English Dictionary (1988) defined quality as “the degree or grade of excellence”.

Agency for health care research and quality defined
A
f h lth h d lit d fi d quality as
“The degree to which health care services for individuals
“Th d t hi h h lth i f i di id l and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge."

London Churchill College

Definitions
National Association of Quality Assurance Professionals described quality as
“the level of excellence produced and documented in the process of patient care, based on the best knowledge available and achievable at a particular facility. on the best knowledge available and achievable at a particular facility”

The Community Health Accreditation Program defined quality as
“the degree to which consumers progress toward a desired outcome”

London Churchill College

Dimensions of Quality

Technical competence
Access to service
Effectiveness
Efficiency
Amenities
Interpersonal relations
I
l l i
Continuity
Safety

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Health care domain

London Churchill College

Health care domain lh d

London Churchill College

Stakeholder?????
A person, group, or organization that has direct or indirect stake in an organization because it can affect or be affected by the organization's actions, objectives, and policies. j , p Key stakeholders in a business organization include
creditors,