casinos are similar in that both are “service production regimes”. Where factories have two parties, management and workers, service jobs have a triangular conflict; management, service and consumer parties. On casino blackjack tables, there is the gambler; which is the consumer, the house or worker and management. Most conflicts are between the consumers and the clients while dealers are ambiguous because they represent the casino and they don’t always benefit when the house wins. Only in service industries…
Words 3005 - Pages 13