steel manufacturing, oil refining, and service industries. It shows that substantial gains, on the order of 40 percent, can be obtained by implementing high performance management practices.^ According to an award-winning study of the high performance work practices of 968 firms representing all major industries, "a one standard deviation increase in use of such practices is associated with 'Adapted with permission from The Human Equation: Building Profits by Putting People First, by Jeffrey Pfeffer…
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