Renee Anderson
Management Applications & Theory
Prof .Thompson
August 15, 2013
Response Paper

1. What are the five characteristics of well-developed goals? ‘Please share one or two of your professional and/or academic goals that meet the “well-developed” criteria.
Ans: (a) The five characteristics of well-developed goals are:
Specific
Measurable
Attainable
Relevant
Time-bound
(b) One of my academic goals is to pursue a master’s degree in social work. Specific:- Master’s in Social Work
Measurable: - For it to be measurable I’ll first finish my bachelor degree; then have to research the best school that have a great social work program. Then I’ll have to do what it takes to get into the program.
Attainable: - It is very attainable if I continue on my planned course.
Relevant: - Yes it is very relevant because I aspire to become a social worker.
Time-bound: - Two years.
2. What are the five communication skills of effective supervisors and managers? Reflect on your professional experience, and describe one example of how you or another individual applied these skills in the workplace.
Ans: (a) The five communication skills of effective supervisors and managers are:

Expressive Speakers: - Better supervisors tend to be more comfortable expressing their thoughts and feelings than are other managers.
Empathetic Listeners: - Empathetic listeners are able to determine the feelings and emotional dimensions of others, as well as their content regarding the ideas and issues. This communication skill depends heavily on reflective listening.
Persuasive Leaders (and Some Exceptions):- In most instances, it is effective and necessary to be a persuasive leader. Persuasive leaders encourage others to achieve results rather than telling them what to do. There are exceptions, for example, when immediate decisions must be made that may be life-threatening if delayed. Most issues, if managed well, require appropriate time to gather ideas.
Sensitive to Feelings: - This communication skill is often confusing to students because it is similar to empathetic listening. However, being sensitive to feelings relates more to taking care not to place employees in awkward or embarrassing situations, thus showing concern for their self-esteem even when providing negative feedback.
Informative Managers: - This communication skill refers to the amount of pertinent information that supervisors share with employees. Providing information is part of Mintzberg’s disseminator role. Total quality programs emphasize sharing information with employees; to be empowered, individuals must know what is at stake in decision making.
(b) I cannot recall any instances where these skills were applied.
3. What are helpful nonverbal behaviors in the communication process? What are unhelpful behaviors? Think about your nonverbal behaviors and