RESEARCH PAPER LEADERSHIP ROLES (PHASE 3) Conflict in the workplace is unfortunately an inevitable thing leaders/managers will have to deal with, whether it be internal, or external, when it comes to dealing with consumers’ and customers. As a Human Resource Manager, a big part of my job will be to resolve conflict between team members, mangers and support staff, and even conflict between managers and executives. According the Leadership textbook, leaders and managers spend about 20 percent of…
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