Sterling Business College

Unit Code: BSBINN601A

Unit name: Manage organizational change

Assessment A

Pets & More

1

Index
1. Summary of business……………………………………….…….Page 3.
2. 7s or SWOT analysis………………………………………….……Pages 3, 4 and 5.
3. PEST analysis………………………………………………………….Page 5.
4. Summary of meeting discussion…………………………….Page 5.
5. Changes identified and prioritized………………………...Page 6.
6. Experts/Specialists to be consulted…………………..……Page 6.

2

I.

Summary of the Business

Pets and Company is an Australian leading company provider of pet, garden and pool supplies.
This company has run since 2002, being now one of the favorite stores for pet owners to buy their necessary supplies for their dogs, cats and more.
The company consists of 16 stores in Perth and 8 in Adelaide. Head Office is located in Joondalup,
Perth where you can find working the General Manager, the Human Resource Manager, the
Accountant and 2 Administrative Staff. There are also 23 Store Managers, 115 full time staff and
200 casual staff between the two locations stores.
The culture of the company is recognized for being a relaxed but serious place to work. Love for animals is a must if you want to work in Pets & More and people in general is very friendly and helpful with other colleagues. Also communication has generally been good, although there is sometimes a feeling of Head Office being separate and poorly integrated. This feeling has been accompanied for the last 9 months with a disconnected feeling from Adelaide stores from Perth stores and Head Office which has been translated in a general lack of motivation and sales has been low in the Adelaide stores.
II.

7S Model

In this case we will use the 7S Model to help us examine the likely effect of future changes within the company. We need to understand that every change (in any “S) is related to another S. After the Figure of the McKinsey 7S Model there is the written analyze of each S for Pets & More
Company.

Structure
System

Skill
Shared
Values
Strategy

Style
Staff

3

Shared Values
-

Environmental responsibility.
Social responsibility.
Fair and equal employers.
Competitive in the market.

Structure
-

Centralized (Sales  Administrative  Management).
Stores open the 7 days of the week.
Head Office open 5 days a week.
Stores in Adelaide disconnected from Perth.

System
-

Human Resources goals (like incorporate FR function to facilitate changes in workforce management and introduce professional development and training).
Good communication (but motivation is low at the moment, so could be better).

Style
-

Fair and equal employers.
Recycling culture.
Head office work together well.
Head office poorly integrated with stores.

Strategy
-

Increase market share in the garden and pool supplies.
Develop a team environment and motivated staff.

Skills
-

General Manager
Human Resources
Accounting
Administrative
Store Manager
Sales Staff.
Also Morale is high in Pets & More company members.

4

Staff
-

There are 3 Management positions, 2 administrative positions and 315 staff.
Maybe we need to create a position that keep all the stores communicated like a “State
Manager”

III.

PEST Analysis - Trends

Political
-

Water restrictions (for example watering only twice a week your garden).
Pet Laws (sterilize, microchips for cats, etc.).

Economic
-

Costs involved on having a Pet, it is expensive to have pets, not everyone can afford specially with the new laws coming.
Costs involved of having a pool and big gardens too (especially human-hour rates).

Socio-Cultural
-

Attitudes (some people are not “garden person”, they don’t care and it looks messy for the neighbors that do care about