procedural improvements, and barked orders for middle management to carry out, having an enormous impact on overall employee morale. Additionally, whenever changes or new policies were introduced, the CEO’s typical catch phrase sounded like, “If you don’t think you can do this, then I’m sure some else will”, I. Toto, (personal communication, May 2, 2012) creating increased frustration amongst the staff. Another discrepancy within the organization’s leadership is its propensity for reactive thinking…
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