CHAPTER-01
INTRODUCTIONARY
ASPECTS.

1.1 Introduction

Online banking is growing popular day by day in Bangladesh. A number of private as well as local banks are going online now considering the demand and necessity of fast banking. Online banking not only provides banking facility round the clock but also helps a country to get attached to the international economy as well as business. People throughout the world are now getting engaged with more activity and business and hence need the fast and anytime access to his/her bank account. Online banking also facilitates buying and selling various products which varies country to country.

In Bangladesh many banks have launched Online banking. Amongst those HSBC, City Bank, BRAC Bank, Bank Asia, Jamuna Bank, Janata Bank, Southeast Bank, AB Bank, First Security Bank, Mercantile Bank, Premier Bank etc are in action already. Some are known as online banking, some are Online banking, providing various facilities. Like City Bank has the facility of account check and statement print including query about cheque book information. Bank Asia has almost same facilities but with addition they have internal fund transfer facility along with bill payment and mobile phone recharge which are, in fact quite handy.

Mercantile bank has a schedule for online banking. It is Sunday to Thursday, 9am-3pm. They have the facility of money transaction, deposit and withdrawal though they charge a particular amount for each transaction according to their policy, it is a relief if you don’t have to go to bank for depositing and drawing money, isn’t it?

HSBC and BRAC Bank are clearly not satisfied with the transaction thing only in online banking. They thought of something more and desiring and customized the service to its best for their clients and getting better day by day. HSBC has a whole lot of features in their online banking that includes 24/7 account access, loan account information, net- worth information, transaction amongst accounts, bill pay, personal information update, demand draft, ATM info or PIN replacement request, cheque book order and lot more.

BRAC bank is one step ahead because for the first time they have introduced online shopping in Bangladesh. With exclusive features and facility BRAC bank also provides general online facility like the other banks. BRAC bank’s online shopping facilitates merchants to buy any product as they need online, they can customize the offers as well. Those who may have BRAC Bank VISA card or any VISA card can be a part of this online shopping service.

As the world economy is growing faster and banking sector is making mark each and every day, online banking is very important and effective to be a part of it. Bangladesh just started its journey in online banking and banks are coming forward to make it a success. Online banking is clearly a huge benefit for the customers and saves a lot of time and things get done so easily. A developing country like Bangladesh can make the best use of Online banking and banks are completely into it.

\

1.2 Objectives of the study
The objective of the study is to gather practical knowledge on online banking system in Bangladesh and its operation. As a student of BBA program it is to make a bridge between theories and practical procedures of banking by implementing online banking system. And to observe the deviations, if any, exists between theory and practice.
The study has been undertaken with the following objectives:

To know about Online Banking,
To focus about the implementation of online Banking in Bangladesh.
To determine recent development of online banking in Bangladesh.
To determine the different types of online Banking in Bangladesh.
Study the comparative position of sample bank in the business area to ascertain its performance through using online banking.
To measure the performance of sample bank by adopting online banking system.
To gather knowledge about