3.2) At the drive-through counter of a fast-food outlet, an average of 10 cars waits in line. The manager wants to determine if the length of the line is having any impact on potential sales. A study reveals that, on average, 2 cars per minute try to enter the drive-through area, but 25 percent of the drivers of these cars are dismayed by the long line and simply move on without placing orders. Assume that no car that enters the line leaves without service. On average, how long does a car spend in the drive-through line?
Answer: Based on problem data we have to use Little’s Law in order to solve the problem. We have the I (average inventory) and T (average flow) and we need to All data conform to planners’ expectations except for one set—the classifications made by the nurse practitioner. Assume that the triage nurse has been sending 91 percent of all patients to the Simple Prescription area when in fact only 90 percent should have been so classified. The remaining 1 percent is discovered when transferred to the emergency area by a doctor. Assume all other information from Exercise 3.5 to be valid. On average, how long does a patient spend in the ER? On average, how long does a Potential Admit spend in the ER? On average, how many patients are in the ER? Assume the process to be stable; that is, average inflow rate equals average outflow rate.
Answer: Based on the problem description the following flow can be plotted (assumed that the triage takes 1 minute).
Based on the problem description the values in green boxes are given. The values in yellow boxes were calculated based on Little’s Law formula (T = I / R). The value in blue were calculated based on the patient’s flow over the process (91% or 10% based if they are going to be prescribed or admitted on hospital – including the mistake on the triage process).
How long, on average, a patient spends in the ER equals to 55.32 minutes. Since 90% of the patients spend 53.3 minutes, 9% of the patients spend 71.2 minutes and 1% of the patients spend 94.2 minutes.
Patients prescribed flow over the activities 1, 2, 3, 4, 5
Lecture 1 Value Chain: Factors of Production => Organize Human Resources Operations ManagementManagement Information Systems Marketing Accounting Finance => $$$$$$$$$ Operations: The process of turning factors of production into saleable goods and services. Transforming things Fabrication, Assembly, Chemical , Transportation Production implies that we make products. Products are tangible goods. Capacity Planning; forecast likely demand, are the facilities (shop…
Operation Management ( Outline plan) 1.Introduction 2.Operation Management: The definition of the operation management contains following keywords – Resources, Systems, transformation and Value addition Activities. 3.Customer services: Customer service is a key objective of operations management. These aspects of customer service – specification, cost and timing, they are the principal sources of customer satisfaction and must therefore be the principal dimension of the customer service objective…
AS and A Level People & Operations Management Business and Administration Unit one: Principles of personal responsibilities and working in a business environment Assessment You should use this file to complete your Assessment. 1. The first thing you need to do is save a copy of this document, either onto your computer or a disk 2. Then work through your Assessment, remembering to save your work regularly 3. When youâve finished, print out a copy to keep for reference…
Graduate Student Project: Employer Operations Management Analysis LYNN A. FISH CANISIUS COLLEGE BUFFALO, NEW YORK ABSTRACT. Part-time graduate students at an Association to Advance Collegiate Schools of Business–accredited college complete a unique project by applying operations management concepts to their current employer. More than 92% of 368 graduates indicated that this experiential project was a positive learning experience, and results show a positive impact on content learning…
Dell Operation Management Dell was founded on 1984 in Austin, Texas by a college student, Michael Dell. It start out with the name PC’s limited before changing its name to Dell Computer Corporation in 1988 and a few years later finally dropping the “Computer” to expand its business in other categories. As a multinational corporation, Dell has successfully implemented effective operation management throughout their production, distribution and sales. Dell orchestrate their brand in a global maneuver…
Saint-Gobain Containers Andrew Vaccarezza Ryan Russell 05/17/2007 INTRODUCTION 3 BACKGROUND 3 STUNNING FIGURES 4 OPERATIONS OF THE GLASS MAKING PROCESS 5 RAW MATERIALS 5 MELTING 6 CONDITIONING 6 FORMING 7 ANNEALING 8 INSPECTION 9 PACKAGING 10 CONCLUSION 10 Introduction Saint-Gobain Containers is one of the leading glass packaging companies for the food and beverage industry. Employing over 4,000 people and having 14 locations in North America, Saint-Gobain Containers…
1) F&N suppliers requirements : 1) Lower cost of ingredients 2) Quality aluminum, glass, plastic bottle 3) Accurate supply and no out of stock F&N end customer requirements : 1) taste 2) flavor 3) thirst 4) nice packaging The organization that I would like to highlight is F&N Beverages (M) Sdn Bhd. This company is one of the biggest manufacturers of beverages and isotonic drinks in Malaysia. The brands under the belt of this company are 100 Plus, Coca Cola, F&N Orange Juice and many others…
Cathy Lymas 1. Identify the operations management problems that Dr. Barr is having at the clinic. Dr. Barr operations management problems consist: planning, organizing, control, scheduling, customer flow, inventory, lack of efficient tactical strategy, ultimately Dr. Barr has no clear operation strategy. 2. The schedule Dr. Barr set up worked well in the clinic where she was a resident. What are some of the reasons why it might not be working here? She modeled her operation strategy from her residency…
BY LINDA UWAOMA, SHANSHAN LI, REHANA DAYANANDA AND ANDREA VAN DER WEST OPERATIONS MANAGEMENT REPORT- DELL COMPUTERS ! Table of Contents OPERATIONS MANAGEMENT REPORT- DELL COMPUTERS ...................................................1 OPERATIONS MANAGEMENT REPORT- DELL COMPUTERS ...................................................2 EXECUTIVE SUMMARY..............................................................................................2 INTRODUCTION ........................................…
ATIO N AN D RE PORT Christal . Le! 1 TABLE OF CONTE NTS Executive summary 3 Strategic Role of operations management 4 Operational Strategies 5 Conclusion 9 Christal . Le! 2 E X E C U TIVE S U M M A RY Operation refers to the coordination of those activities in a business that are involved in combining inputs for the purpose of producing an output that is valued by consumers. The operations department is responsible for acquiring the inputs and devising the best production methods so that…
