I. Review of Related Literature

The application of modern information technology dominated so far by the use of Internet websites and online reservation systems, gives competitive advantage to other with same establishment. However, the potential competitive advantage can be transformed into real advantage if only the websites have proper design. As a result, the advocator conducted research on the facts related to the system that might be helpful to its development.

The following are the gathered related proposed system: Jeong et al. (2005) discuss the role of website quality in attracting online bookings and empirically test their proposed model with potential lodging customers. Authors indicate that information completeness
Usually the reservation department staff has access to the handling of active bookings and documents, and viewing past reservations; the accounting department deals additionally with the handling of payments. A separate department takes care for the database management descriptions and pictures, allotment and price control, contact details of users, editing remarks and specials conditions on bookings.

Clients can only make booking requests, view their own past reservations (the so called “customization of reservations”), amend active booking requests, edit their contact details and fill credit card authorization form for payments due. They have the most restricted access. Agents have access to the same activities, but for all bookings made by their clients, and, depending on the contract with the owner of the system, might also issue vouchers, invoices and consumer contracts from the system. If an agent has the right to issue such documents, it is usually done within a contracted credit limit – the total money value of bookings with issued vouchers and outstanding payments due to the owner of the system. The credit limit may be fully or partially guaranteed by a deposit made by the agent. When the amount of the outstanding payments is exceeded, the agent is blocked from issuing new