(Australian Bureau of Statistics 2011) Australian Bureau of Statistics 2011, 2011 Census dictionary, cat. no. 2901.0, ABS, Canberra. Multiple works same author Marketing requires matching your customers needs (McDonald & Payne 1996, 2006) OR McDonald and Payne (1996, 2006) state... McDonald, M & Payne, A 1996, Marketing planning for services, ButterworthHeinemann, Oxford. '...optimistic, indepenent yet good at collaboration' (Tapscott, cited in El-Shamy 2004, p.25). Provide names of both authors…
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