workforce (diversity, aging, motivations, skill deficiencies)…..(Figures 2.1 and 2.2) Understand the changes in the nature of work and the use of high performing teams Understand various concepts, such as outsourcing, intellectual capital, knowledge workers, empowerment, balance scorecard, learning organizations, workplace flexibility, work systems Understand the importance of strategic issues and the HR function (Figure 2.4 on page 38)…understand the following concepts: TQM, mergers/acquisitions…
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