advocates, placing and creating advertisements, developing new products, lowering the cost-to-serve, building brand loyalty and sales, and amplifying buzz and visibility for the organization * If Facebook were a country, it would be the third largest behind China and India * It is predicted that the use of Social Media marketing will go from $716 million to $31 billion by 2014 * Despite the large growth, many managers are unsure of how to use Social Media as a tool for Community Relationship…
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