Part 1: Introduction to Organisations and Management

What is an organisation? • Organisation: -­‐A deliberate arrangement of people to accomplish some specific purpose -­‐Refers to an entity that has a distinct purpose, includes people and has some type of deliberate structure • E.g. TAFE, university, government agencies, Woolworths, ANZ bank, local football team • Organisations have 3 common characteristics: -­‐A distinct purposeàthey have a goal or sets of goals that they hope to accomplish -­‐Composed of peopleàneeded to accomplish their goals -­‐Develop some deliberate structureàso that their members can do their work (can be flexible or strict) • The nature of an organisation is changing -­‐Traditional view -­‐Contemporary view • Today’s organisations are becoming more open, flexible and responsive to changes • Why are organisations changing? -­‐Because the world around them has changed and is continuing to change -­‐Societal, economic, global and technological changes have created an environment in which successful organisations (those that consistently attain their goals) must embrace new ways of getting their work done • Examples of how the world is changing include: -­‐The quest for more sustainable practices -­‐Increased dependence on e-­‐business models and approaches -­‐The continuing spread of information technology and its impact on workplaces Increasing globalisation -­‐Changing employee expectations • Even though the concept of organisations is changing, managers and management continue to be important to organisations

Traditional Organisation New Organisation Stable Dynamic Inflexible Flexible Job Focused Skills Focused Work is defined by job positions Work is defined in terms of tasks to be done Individual orientated Team oriented Permanent jobs Temporary jobs Command oriented Involvement oriented Managers always make decisions Employees participate in decision making Rule oriented Customer oriented Relatively homogeneous workforce

Diverse workforce

Workdays defined as 9 to 5 Workdays have no time boundaries Hierarchical relationships

Lateral and networked relationships Work at organisational facility during Work anywhere, anytime specific hours

Who are managers?

(Draw pyramid p.9)

• Manager: someone who coordinated and overseas the work of others so that organisational goals can be accomplished • A mangers job is about helping others to do their work and achieve • First line managers-­‐