Get a Bonus”, a restructured all of the questions around claims training issues. I had Senior Claims Examiners, as life lines to be used during our meetings. Our bonuses were driven by production and accuracy. As knowledge increased, confidence and speed increased, accuracy increased, so did the bonuses, which more than compensated for the lack of overtime. The hospital I worked for had an amazing Gift Shop, with quality, name brand merchandise. I implemented a Gift Shop Certificate rewards program…
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