evaluates performance on the basis of productivity gains and performance according to management viewpoints (Osbourne & Gaebler, 1992) (Boland & Fowler, 2000) (Propper & Wilson, 2003) (H., 2002). Service productivity measurement is a challenging issue in the service research. The performance of public services has to take into account multiple objectives, such as accessibility, quality, and equality in services provision, that are even more difficult to measure (Andersen & Corley, 2009), Financial…
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