with increasing inflation and rising interest rates, has had a negative impact of the company. The lack of customer focus strategy, and autocratic, verging on dictatorial management style, from the customer services and administration manager John Jones, has upset clients, leading to threats of customer defection to competition, and staff resigning from their positions due to stress. This report will identify key issues currently affecting performance levels at A.J.Robinson and Sons Limited, discuss…
Words 1896 - Pages 8