Napoleon Tyler
Professor Michael Johnson
San Antonio Campus
Intro to Business
February 9, 2014
Strayer University

Effective Communication Effective communication means the ability to express ourselves well, both verbally and non-verbally, in ways which are proper to our cultures and situations. It is the message that has to be delivered and understood. When I look back on my life, one of my fondest memories of effective communication was my first job. My first job was learning how to cook and work for a major restaurant. Not only was this my first job, but also this was my first time trying to cook! Just like any other teenage boy who was surrounded and indulged by his mother’s love, I never even looked at a spatula or grease. This was my time to shine though, and finally earn a paycheck, so I took it. The manager quickly grabs me as if she has been searching for me her whole life. “Tyler, right on time… we’re extra busy today so grab a spatula!” My eyes widened like a deer in headlights. I was excited and worried at the same time. “TYLER” she screams, “Are you okay?” All I was hearing was loud customers scream through the speakerphone all kind of orders. Burgers by the dozens, fries by the pounds, and it was non-stop. For the first time in my life, I’ve seen what it felt like to be the brick wall that was being talked to. She suddenly grabs me, rubs my back. “Take a breath Tyler” she whispers. She tells me to just listen to the orders, this will help you know how many burgers to cook. The speaker comes on suddenly. A customer screams “give me four of those big burgers!” She throws four frozen meat patties on the grill. “See, take four meat patties from the freezer and throw on the grill”, she explained. She grabbed the pepper and sprinkled the patties. “This is the most important rule” she explained with big eyes. “Always, and I mean always make sure you put the grill temperature on 200 degrees and the timer on two minutes, after the timer beeps, flip it over and cook the other side for two minutes, and your done!” I watched her every move like a hawk watching a fish in the