INFORMATION, COMMUNICATION AND DOCUMENTATION SYSTEMS
LITERATURE REVIEW

By Zugar

The literature review of the project will examine the current information available to help the team to elaborate a Plan about how to create a Business Case for a Colombian Lingerie Brand. The client is an
Import Company located in Sydney Australia and the purpose is Opening a Store in Sydney’s CBD.
The research will focus on theories about, operational strategies in clothing companies, Human
Resource planning, Supply Chain models, Financial documents for new businesses, and marketing strategies for lingerie Brands.

INFORMATION, COMMUNICATION AND DOCUMENTATION SYSTEMS IN THE
PROJECT
Information is given and taken from different sources in different ways. While developing the concept of the project, the Team B has studied numerous academic documents in order to structure the plan and establish the main areas of knowledge.
The information has been shared, documented and discussed using communications means as
WhatsApp, Dropbox, Gmail calendar and skype. Now is been shaped using the feedback during the face to face session with the tutors and through the use of Microsoft Office and other online resources.

RELIABILITY:
Reliability of an Information System can be defined as the probability that a system will produce correct outputs up to some given time t. (McClusky and Mitra, 2004). Systems can present hardware or software faults which in turn can be permanent, intermittent or temporary faults. It is expected that systems detect and if possible, correct the corruption, in higher level recovery mechanisms systems should halt the affected program and report it.
The U.S. Federal Aviation Administration, (2013), propose simple steps to be follow for minimizing failures occurrence:


Identify relevant "hazards", e.g. potential conditions, events, human errors, failure modes, interactions, failure mechanisms and root causes, by specific analysis or tests



Assess the associated system risk, by specific analysis or testing



Propose mitigation, e.g. requirements, design changes, detection, maintenance, training, by which the risks may be lowered and controlled for at an acceptable level.



Determine the best mitigation and get agreement on final, acceptable risk levels, possibly based on cost-benefit analysis.

Factors of Influence in Reliability
An unreliable information system is a risk for all organization due to the wrong decisions that can be made by reading imprecise information. In general, the failures come from three factors:

People

Technology

Processes

People with poor skills or not appropriate for the position can generate errors by mistyping, misreading or by stolen or keeping data for themselves. Hardware must use reliable components with a rigorous subsystem assembly, store the amount of information needed and it must be accessed from different point in the organisation structure. The impact of software selection is on the effectiveness of all the outputs, how accurate the information is and whether the quantity of information generated is useful, at the same time, availability is required but following security protocols. Right information to the right people at the right time is possible when defined process and procedures exist.
HUMAN RESOURCE INFORMATION SYSTEM
Even in small people offices, processes as human resources planning, coordinate staff duties and responsibilities, and payment of payroll need to be efficient. Human Resource Information Systems
(HRIS) have become a more popular tool among organizations.
HRIS is basically an intersection of human resources and information technology through HR software.
This allows HR activities and processes to occur electronically. (Rietsema, 2012). The HRIS include employee’s information and some of the following:







Department
Job title,
Responsibilities
Salary history,
Training completed,
Special qualifications








Date of birth,
Previous experience