The success of the operation was solely based on an effective crisis communication plan, which was done in an honest, sincere and in an empathetic way, against the mental stress experienced by the public, the media, the various stakeholders and business partners; to instill trust and confidence in the capacity of the Oklahoma City leadership (Reynolds et. Al., 2002, p. 47). Components of a comprehensive crisis communication plan From the perspective of crisis experts and rescue specialists, about…
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