one of the most significant places in a hospitality establishment. It contains customer service, training staff. When a customer enters to an any hospitality establishment at first they would get the impression from the look of the front desk, the way of staff sitting front desk and by the interior design of front of house like lighting, designing, coloring, ambience, material used over there etc.. When I enter to the Mercure hotel first I saw the reception staff of this hotel is fully trained…
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