Fleur de Baie
“Excellence is the unlimited ability to improve the quality of what you have to offer.”
– Rick Pitino

This operations report of the new function centre Fleur de Baie located in Sydney’s Central Business District aims to cover various research fields, in particular:

* Overview of Fleur de Baie * Target Market * Floor plan and accessibility * Brief overview of revenue and support centres * Service styles offered * Menu’s and Packages * Staff organizational chart, roles and responsibilities * Uniform requirements * Legal requirements

The finding’s and recommendations put forward within this report will then be used to create Fleur de Baie’s staff manual designed to help in training and informing new staff members.

Table of Contents:

Fleur de Baie:

Residing in Sydney’s Central Business District, the Fleur de Baie function centre prides itself on its award winning excellence in customer service. Based on staff with over ten years experience in their given field, the knowledge behind the company is extensive, adding to the security that clients feel when associating their event with Fleur de Baie. The facility continues to strive for excellence, developing the understanding that “Excellence is the unlimited ability to improve the quality of what you have to offer.”
The features of the facility are vast, including: * Wireless internet * Balcony on all floors (providing a smoking area) * Comprehensive ground floor lounge area * State of the art audio and visual electronics * On site underground car park facility * On site security * Excellent location, with exquisite gardens * Free shuttle bus to accommodation sites * Various options for menus, decorations and service styles for functions * Meets a wide range of target audiences with a focus on wedding and corporate clientele

The facility boasts three floors containing a main room, pre-function room and a conference room.

The Main Room hosts a maximum of 500 guests, with the following features; * No pillars hindering sight of guests * Double glazed windows for noise minimisation * Spacious room * Terrace balcony – smoking zone with heaters * Stage facilities * Bar * Individual kitchen * Fully dimmable lighting * State of the art audio and visual electronics

The Pre-Function Room hosts a maximum of 550 guests with the ability to close off part of the room, to host a separate 50 people for conference luncheon purposes, whilst also supplying the following features; * Double glazed windows for noise minimisation * Terrace balcony – smoking zone with heaters * Bar * Separate entrance * Space to accommodate for entertainment * Security included in booking costs * Individual kitchen * State of the art audio and visual electronics * Fully dimmable lighting
The Conference Room holds a maximum of 30 delegates, with the following features:

* Double glazed windows noise minimisation * Terrace balcony – smoking zone with heaters * Fully dimmable lighting * Lectern * Microphone * Speakerphones * Adequate Power points * Projectors * Projector screens * Wireless broadband internet * Separate entrance * Closed off area of pre-function room, to hold a maximum of 50 people for luncheon purposes * State of the art audio and visual electronics

Overall, Fleur de Baie attempts to offer luxury five star quality amenities to guests, whilst upholding an amazing reputation for the finest food incredible service and the highest standard of event management.

Location:

Located in Sydney’s Central Business District (CBD), Fleur de Baie is situated behind two iconic attractions, Hyde Park and St Mary’s Cathedral and across from the Art Gallery of New South Wales.

This location is an ideal place for a function centre as it: * Boasts a large area in