Unit 201

Principles Of Communication In Adult Social Care Settings

Outcome 1

1.1 – identify different reasons why people communicate.
I think people communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. Communication is also an essential tool a carer can use to meet the needs of adults and children. It is a basic requirement of my job role to communicate with individuals and their families, any service user or client needs to be able to feel comfortable to share their ideas, needs and information to you as their carer.

1.2 If you don't show effective communication the person/people you are communicating to may not understand what it is you are saying/asking. They may also misinterpret what you mean therefore giving you an invalid responce. Doing so means it is important as it ensures that information is clear, concise, accurate, non-judgmental, and informative.

1.3 Observing is watching their body movements, the tone and delivery of their voice, the actual verbal response, and other physiological signs that the other service user may be demonstrating. This is so you are always making sure and realizing that the person has understood what you have said and if they wish to agree, disagree etc.

Outcome 2

2.1 It is important to find out about an individuals wishes and preferences mainly to get to learn more about their personality, to understand their desires or needs, to also get to know them better. When we discover more information about another person it also brings us closer to them and we can also understand them better.
I think the benefits of knowing an individual's wishes are that you can make them happy because you know what they want. This therefore is an advantage for you as your friend will appreciate your thoughts and your decision in getting something they really wish for or like.

2.2 There are three ways of communication, verbal, written and non-verbal.
Verbal : Being able to see the person you are communicating with face to face can help you gauge their response by reading their body language and actively participating in dialogue.
Written : Written communication is the most appropriate when detailed instructions are required, when something needs to be documented, or when the person is too far away to easily speak with over the phone or in person.
Non-verbal : Your gestures, eye contact and movement, and the way you stand and sit all convey a message to the person you are communicating with.

Outcome 3

3.1 Sensory deprivation, Foreign language, Slang, Cultural differences, Emotional difficulties, distress, Health issues and many more.

3.2 Understand others see things differently to you.
Get feedback from the receiver.
As often as possible, speak face-to-face.
Use language that fits the audience.
Use the right communication channel.
Have integrity and honesty in your communications.
Make it easy for others to listen to you.
These are a few ways barriers could be reduced.
3.3 The communication process involves a sender or communication source, the subject matter of communication, expressions used for communicating (encoding), the medium of communication, receiver(s) of the communication and the interpretation thereof (decoding) and feedback. You can look at their facial expressions, their emotions and how they are reacting to what you are saying.

3.4 Translation services This service can help with changing the written text from one language to another.
Interpreting services This service can help with converting spoken language to another language.
Speech and language services This service can support people who have had a stroke and have problems with their speech.