Fulfillment Process and a View of the Physical Flow, Document Flow, and Information Flow for the same Process. Examples of Documents also included.

The Fulfillment Process
Definition:
—All the steps needed to fill a customer order (Other names for the process include “Order to cash”; “Quote to cash”; or “Inquiry to cash”

Physical Flow

Magal and Word ! Essentials of Business Processes and Information Systems | © 2009

1

Fulfillment Process and a View of the Physical Flow, Document Flow, and Information Flow for the same Process. Examples of Documents also included.

Document Flow

Magal and Word ! Essentials of Business Processes and Information Systems | © 2009

2

Fulfillment Process and a View of the Physical Flow, Document Flow, and Information Flow for the same Process. Examples of Documents also included.

Information Flow

Magal and Word ! Essentials of Business Processes and Information Systems | © 2009

3

Fulfillment Process and a View of the Physical Flow, Document Flow, and Information Flow for the same Process. Examples of Documents also included.

Customer Inquiry

Magal and Word ! Essentials of Business Processes and Information Systems | © 2009

4

Fulfillment Process and a View of the Physical Flow, Document Flow, and Information Flow for the same Process. Examples of Documents also included. Quote

[Note: how long is a quote valid? This quote?]

Magal and Word ! Essentials of Business Processes and Information Systems | © 2009

5

Fulfillment Process and a View of the Physical Flow, Document Flow, and Information Flow for the same Process. Examples of Documents also included. Purchase Order

Magal and Word ! Essentials of Business Processes and Information Systems | © 2009

6

Fulfillment Process and a View of the Physical Flow,