simple steps are followed. First, when a guest calls, you can start by asking them for their last name. Guests like to be called by their name, because it makes them feel important. Then, you will ask them to tell you the days they would like to reserve. Make sure you write down, so you don’t have to ask them that same question again. After you look up the dates, review each rate. First offer them the highest rate. If they take it, then you can go onto the next step. If not, then you will work your…
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