Chapter 8: Communication
1. Communication
1.1. Functions of communication
1.A. Coordination
1.B. Transmission of information
1.C. Sharing of emotions and feelings
1.2. Process Model

1.3. Effective communication*
1.4. Efficient communication*
2. Communication Barriers
2.1. Physical distractions (transmission problem)
2.2. Semantic problems (encoding and decoding problems)
2.A. Words
2.A.1) KISS principle
2.B. Jargon
2.C. Mixed messages
2.3. Filtering
2.4. Perceptional distortion (decoding problems)
4.A. Selective Perception
4.B. Information overload
2.5. Poor listening skills (decoding problem)
5.A. Active listening
5.A.1) Listen for message content
5.A.2) Listen for feelings
5.A.3) Respond to feelings
5.A.4) Note all cues
5.A.5) Paraphrase and restate
2.6. Other problems
6.A. Conflicting frames of reference
6.B. Emotional interference
6.C. Lack of source familiarity or credibility
6.D. Gender differences
6.E. Biased Language
6.F. Absence of feedback
3. Different Types of Communication and Channels
3.1. Types of Communication
1.A. Verbal Communication
1.A.1) Written
1.A.2) Spoken (no visual)
1.A.3) Face-to-face
1.A.4) New technology blurs distinction – i.e. voice mail, texting, video conferencing
1.B. Nonverbal Communication – facial expressions, body stance, tone of voice
1.B.1) Paralanguage
1.B.2) Kinesthetics – body language
1.B.3) Eye contact
1.B.4) Touch
1.B.5) Proxemics
1.C. Workplace gossip – grapevine
1.D. Synchronous
1.E. Asynchronous
1.F. Rich vs. lean channels of communication
3.2. Direction of communication
2.A. Vertical
2.A.1) Upward
2.A.2) Downward
2.B. Horizontal*
2.C. Diagonal*
3.3. External communications
3.A. Press releases
3.B. Advertising
3.C. Web pages, blogs
3.D. Customer communications
4. Cross-cultural communication
4.1. Foreign language
1.A. Language issues
1.B. Meaning and use of words
1.C. Idioms
1.D. Nonverbal
4.2. High context vs. low context cultures

Chapter 8: Communication
5. Communication
5.1. Functions of communication
1.A. Coordination
1.B. Transmission of information
1.C. Sharing of emotions and feelings
5.2. Process Model

5.3. Effective communication*
5.4. Efficient communication*
6. Communication Barriers
6.1. Physical distractions (transmission problem)
6.2. Semantic problems (encoding and decoding problems)
2.A. Words
2.A.1) KISS principle
2.B. Jargon
2.C. Mixed messages
6.3. Filtering
6.4. Perceptional distortion (decoding problems)
4.A. Selective Perception
4.B. Information overload
6.5. Poor listening skills (decoding problem)
5.A. Active listening
5.A.1) Listen for message content
5.A.2) Listen for feelings
5.A.3) Respond to feelings
5.A.4) Note all cues
5.A.5) Paraphrase and restate
6.6. Other problems
6.A. Conflicting frames of reference
6.B. Emotional interference
6.C. Lack of source familiarity or credibility
6.D. Gender differences
6.E. Biased Language
6.F. Absence of feedback
7. Different Types of Communication and Channels
7.1. Types of Communication
1.A. Verbal Communication
1.A.1) Written
1.A.2) Spoken (no visual)
1.A.3) Face-to-face
1.A.4) New technology blurs distinction – i.e. voice mail, texting, video conferencing
1.B. Nonverbal Communication – facial expressions, body stance, tone of voice
1.B.1) Paralanguage
1.B.2) Kinesthetics – body language
1.B.3) Eye contact
1.B.4) Touch
1.B.5) Proxemics
1.C. Workplace gossip – grapevine
1.D. Synchronous
1.E. Asynchronous
1.F. Rich vs. lean channels of communication
7.2. Direction of communication
2.A. Vertical
2.A.1) Upward
2.A.2) Downward
2.B. Horizontal*
2.C. Diagonal*
7.3. External communications
3.A. Press releases
3.B. Advertising
3.C. Web pages, blogs
3.D. Customer communications
8. Cross-cultural communication
8.1. Foreign language
1.A. Language issues
1.B. Meaning and