Sample Test-Chapter 15
Student: ___________________________________________________________________________
1. An organization expands its private Internet to connect with customers, suppliers, and other partners. This expansion is called its
A. intranet
B. extranet
C. private net
D. website
E. domain 2. Effective communication begins with
A. speaking.
B. listening.
C. the message.
D. two people.
E. breaking through noise. 3. When you want your reader to take a logical action, you should lay out your ideas in writing by
A. most important to least important.
B. least controversial to most controversial.
C. negative to positive.
D. positive to negative.
E. least important to most important. 4. The study of the
25. A study conducted by AT&T and Stanford University found that the top predictor of success and professional upward mobility was
A. writing ability.
B. interpersonal skills.
C. public speaking ability.
D. intelligence.
E. integrity.

Sample Test-Chapter 15 Key 1. (p. 486) An organization expands its private Internet to connect with customers, suppliers, and other partners. This expansion is called its
A. intranet
B. extranet
C. private net
D. website
E. domain

AACSB: 3
BT: Knowledge
Difficulty: Easy
Kinicki - Chapter 15 #106
Learning Objective: 4 2. (p. 469) Effective communication begins with
A. speaking.
B. listening.
C. the message.
D. two people.
E. breaking through noise.
Effective communication begins with listening: paying attention to the words being spoken.

AACSB: 3
BT: Comprehension
Difficulty: Moderate
Kinicki - Chapter 15 #60
Learning Objective: 1 3. (p. 492) When you want your reader to take a logical action, you should lay out your ideas in writing by
A. most important to least important.
B. least controversial to most controversial.
C. negative to positive.
D. positive to negative.
E. least important to most important.
This is a good strategy when the action you want your reader to take is logical and not highly political.

AACSB: 3
BT: Comprehension
Difficulty: Moderate
Kinicki - Chapter 15 #121
Learning Objective: 5 4. (p. 475) The study of the meaning of words is called