is not what the supplier puts in. It s what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe” (Peter Drucker, 1909-2005) Copyright © 2015 McGraw-Hill Education (Australia) Pty Ltd Langfield-Smith, Thorne, Smith, Hilton Management Accounting, 7e 9-1 A review of where we have come from • Planning and control – Budgeting – Transfer Pricing – Performance evaluation and reward systems Financial…
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