rising healthcare costs, and provide high quality care. Multiple roles, responsibilities, and skills are required to be successful in this position. Some of the roles of the case manager are communicator, educator, and patient advocate. Collaborating with other team members and healthcare entities is essential for case managers. Models that are classified as “Within the walls” and “Beyond the walls” help to determine the case manager’s roles, population, and where the care falls on the healthcare continuum…
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