Over the last two decades of awareness of managerial issues, the issue of employee turnover still exists in most of the organization throughout the world. Even in the highly developed industrial nations, the rate of employee turnover is still very high. Moreover, looking into the gender perspective, Women pay may be less than that of man, requiring parallel education, training, skills, and responsibility. The level of performance or the ability of work done by the staff will only be achieved if the employees satisfied by the internal environment of an organization. Employee turnover in organization is one of the main issues that extensively affect the overall performance of an organization. It is often suggested that organization should be …show more content…
This concern is further excercabated as a result of the growing cost of replacing employees, or other general costs typically associated with employees like recruitment and training (Collins and Smith, 2006). Some of the specific concerns of managers and other concerned stakeholders are the negative consequences of high employee turnovers which are often reflected in product and service quality, consistency and stability of services exchanged for money with clients and customers in general (Trevor and Nyberg, 2008). Other consequences of unchecked growing rate of employee turnover could also be an increase in the client`s level of dissatisfaction with products and services being offered by such organization (Lin and Chang, 2005). Other related costs that emanate from an increase in the rate of employee turnover are described as the costs of voluntary turnover by Morrell et al …show more content…
The company’s principal business is to manufacture and repair electricity distribution transformers, to undertake energy projects, transportation of abnormal loads throughout the SADC region, car servicing and retailing of electric products. If any of these services isn’t up to the required or expected levels or standards, the customers or the stakeholders will launch some complains to the company; this may pollute the corporate image and distract the overall profitability of the organisation at large. Moreover, ZENT experiences a main problem of staff turnover which goes a long way impacting the organisational performance and on the effectiveness of employees. As propounded by Mathis and Jackson (2007) staff turnover take account of personnel who give up work and employees who are laid off, who quit or who are discharged from work. It also includes those who are either boarded off or those who die whilst still at work. Therefore the researcher seeks to study the effects of labour turnover on employee and organisational