Conflict Resolution Policies at the Workplace Essay
Submitted By JiajunL
Words: 2381
Pages: 10
Exclusive Summary
Conflicts are quite common phenomena existing in a corporate daily operation. These disputes can reduce the productivity of the workplace and impose bad influences on a company. Recently, two staffs of Cape Tisbe LTD had a severe quarrel and this conflict has gradually evolved into nearly a real fight. To tackle this problem, as the administration team, we propose this report. Firstly, we reviewed the corresponding policies issued by Cape Tisbe, which are Conflict Resolution Policy and Equal Opportunity in the Workplace Policy. And then, we searched the website of Australian Fair Work to find some official regulations about the conflicts. The information provides us good insights on improving our current policies. In the analysis part, we made a comprehensive analysis on the weakness of our policies. To consolidate our argument, we also referred to Gibb Categories as a reasonable direction for our training reformation. In the following part, we proposed our recommendation from the policy perspective and the training perspective. The strategy can be summarised as further developing the current conflict resolution as well as providing more contents regarding communication skills in the internal training. After taking all these measures, we believe not only the conflict in our case, but also the majority of the future conflicts can be solved in a timely and reasonable manner.
Nowadays, communication plays a crucial role in modern companies. Without effective communication, misunderstanding may add up and conflicts can erupt. A successful business will always attempt to take effective measures to control conflicts to a low level. In our case, Melissa and Rachel has a big disagreement on the way of work. To avoid the further negative impacts on the workplace communication climate, we, the administration team of Cape Tisbe, propose this report on the basis of this case, current policies as well as a wide range of external resources about the communication and conflicts. It is sincerely hoped that this report can provide useful insights to the policy maker of Cape Tisbe Ltd.
Background
CAPE Tisbe Training and Consulting Ltd is a multinational company which has business in five different countries. As a Tasmanian-owned company, it provides professional services regarding domestic and international training, consulting and international manufacturing. CAPE Tisbe is committed to providing services and products which are of the highest quality. All the services are especially designed to satisfy customers’ need. CAPE Tisbe also contributes to add value to corporate clients with respect to financial sustainability and quality of life. Currently, I work at CAPR Tisbe as an Administration Manager. As a team of five members, we are in charge of supporting all functions regarding administration, accounting, finance and compliance of the organization (Cape Tisbe Ltd 2014). Issues
Concerned parties are Melissa, the senior administrative officer and Rachel. One day, we heard them yelling at each other in the office. There were also other noise of falling chairs and breaking things.
To investigate reasons for the quarrel, we separated them and made investigations individually. They all tell different stories and claim that it is impossible to work together any more for having different ideas for their work. For example, Rachel disagreed with Melissa’s way of filling forms and thus refused to follow her guide. At the same time, Melissa grumbled that Rachel never went to work on time. In respond to this, Rachel said this was because Melissa constantly criticized her. This prejudice was unacceptable. What is worse, they are trying to get the other staffs to take sides.
Policies
There are several policies issued
Related Documents: Conflict Resolution Policies at the Workplace Essay
Workplace Harassment Policy 1. Policy Statement The Valley Road Cooperation (VRC) supports a healthy and safe work environment. Our philosophy focuses on a preventative approach to workplace harassment, discrimination and bullying. Discrimination against race, sex, marital status, disability, cultural and religious beliefs is not condoned. In the event that this occurs we take action quickly to avoid escalation of the conflict. (Anti-discrimination Act 1998) All employees will be provided with education…
Conflict Resolution: Target What is Conflict Resolution? The best way to answer this question is to first look at what conflict is in order to resolve it. Conflict is when one party is considered to be in a serious disagreement or argument with another party. We as humans face conflicts all the time within our lives. It can be found at home with our families, at school with the facility, other students or parents, at work with our bosses and co-workers and can even be found when dealing with strangers…
_X___ 1. Do you believe conflict resolution is a growing field of study? Why or why not? Yes. In our work force and in our schools, conflict among workers and students is continuing to grow. As a juvenile judge, I witness this on a daily basis. Young people carry problems that occur outside of the school to the school. It disrupts the learning environment, involves a multitude of others, and begins a cycle of continued conflict. Social media also adds to this conflict. 2. Can you truly be…
Running Head: CONFLICT RESOLUTION How to Resolve Conflict in the Workplace Abstract This paper will explore the complex topic of how to identify, approach and solve generational conflict in the workplace. It is important for nurse managers to be able to identify generational conflicts occurring among staff. Key strategies within the process model are recommended to be utilized by the nurse manager when addressing generational conflicts at the workplace. There are four main generations focused…
ILM Level 3 Certificate & Diploma in First Line Management Unit M3.14 Managing conflict in the workplace Conflicts at work take many forms. It might be an individual with a grievance, a problem between an employee and a manager or conflict between two co-workers. Any conflict can get in the way of work and make your business less productive. Dealing with conflict at an early stage to nip it in the bud and stop the situation developing into a full-blown dispute will save…
potential relationship between conflict, patient safety, and organizational performance. Unresolved conflict within a health care organization can lead to poor job satisfaction, compromised patient safety, and reduced organizational performance. Conflict can stem from differences in values, beliefs and behaviors. Ineffective communication and managers that are ill equipped in conflict resolution also play a negative role in workforce conflicts (Padrutt, 2010). Conflict between team members can have…
INTRODUCTION It is believed that all conflict is bad, it creates tension, destruction of working relationships and reduces productivity. Therefore, it should be eliminated by all means. This understanding is not correct. Some conflicts are unavoidable in all organizations, because it is associated with the struggle for existence and development of the organization. All individuals and organizations perform the environment which requires competition for limited resources, include of financial…
Workplace Bullying and Violence Mary Jane Miles Kaplan University GB 5 Strategic Human Resource Management June 6, 2014 Abstract Workplace bullying and violence invades every business, company and government agency. There is a huge financial and psychological cost to incidents of this nature in the workplace. Do programs established by Human Resources create positive outcomes for the prevention and or reaction to the problems of workplace violence and bullying? This question is evaluated…
Chili Sauce Case Group Analysis Course: MHR405 Instructor: Kemi Salawu Due Date: Friday November 21, 2014 1. Identify the counterproductive employee behaviours apparent in the workplace. Explain why employees engaged in these behaviours (i.e. what may have influenced them to behave this way?) (20 marks) The situation described by “The Chili Sauce Case” is a classic example of a counter productive work environment. Many factors contributed to the lack of effort shown by the employees. These…
already have preconceived notions as they enter into what may be a rather uncomfortable situation. Workplace bullying has in the past tended to focus on suggested information, surveys, and discussion groups used to gauge information on bullying activities (Cowan, 2013). This has allowed persons engaged in bullying to escape any confrontations that may involve them. There are benefits to these policies though, in that it does allow employers and employees alike to gain greater awareness concerning what…