201 communication
Explain some reasons why people communicate.
People communicate to share or exchange information, ideas, feelings, needs.
Why is communication important in your job role and how does it affect what you do at work
Communication is very important in my job role. If information is not understood or is not shared appropriately, the residents can suffer. It´s important to communicate with the clients because is the way to understand their needs.
Why is it important to observe peoples body language and reactions when you are communicating.
Because sometimes residents can`t or don`t want to express themselves properly.
Why is it important to find out an individual’s communication and language needs and preferences?
Because it will let us understand his needs and communicate effectively.
Identify barriers to communication.
Disability, self-esteem, environment, time, language needs, cultural differences.
Explain how to reduce barriers to communication.
By knowing and understanding the person`s difficulties, using adequate way of communication. By supporting people to communicate their needs, by avoiding using jargon, speaking slowly and clearly, making sure that the environment is quiet and comfortable, showing that I am listening and interested.
Describe how you can check communication has been understood.
By asking questions, rephrasing, consulting others, observing the person you are communicating with, reading body language and face expressions.
Identify sources of information and support or services to enable more effective communication.
Resident`s care plan, family or carers, key worker, colleagues, residents themselves.
Explain the term confidentiality.
Confidentiality means not sharing information about people without their knowledge or consent. It is ensuring that all information stored either on paper or