MGMT 2002

Managing Business Communication

Course Outline

Semester 2, 2014

Part A: Course-Specific Information
Part B: Key Policies, Student Responsibilities and Support

Table of Contents

PART A: COURSE-SPECIFIC INFORMATION

1 STAFF CONTACT DETAILS

Lecturer-in-charge: Ray Durham
Room: 5th floor, School of Management, ASB
Phone No: 9385 9779
Email: raydurham@unsw.edu.au

Consultation Times – Wednesday 9am to 10am (or by appointment)
To meet with Ray, go to the west foyer, ASB, 5th floor. To the left of the entrance to reception is an intercom - dial 59779. Please make prior appointment by email.

Tutors:
Han Ayshan
Email: h.ayshan@unsw.edu.au
Consultations: Thursday 1pm to 2pm, room 502 ASB

Varina Paisley
Email: V.Paisley@student.unsw.edu.au
Consultations: Friday, 11am to 12noon, room 502 ASB

2 COURSE DETAILS
2.1 Teaching Times and Locations
Lectures start in Week 2 on Wednesday, 10am to 12noon at the Ritchie Theatre, Scienta Building and conclude in week 13.

Tutorials start in Week 2 and conclude in Week 13 (inclusive). See myUNSW for tutorial times and locations.

2.2 Units of Credit
The course is worth 6 units of credit. There is no parallel teaching in this course.

2.3 Summary of Course

Effective communication management at individual, group and organisational levels is crucial in business and professional contexts. This course facilitates understanding of how people manage their communication processes, considers 'best practice' for successful organisational communication and provides opportunities for communication skills development and enhancement. Topics include the foundations of communication theory; the dynamics of networking and interpersonal communication; emotional intelligence & perception; the significance of intercultural and intergenerational business communication; the use of body language and other nonverbal communication; managing communication in small groups and teams; social media in business; critical thinking and reasoning; crisis communication; managerial ethics and Corporate Social Responsibility; and strategies for improving organisational communication.

2.4 Course Aims and Relationship to Other Courses

The aim of this course is to provide you with the skills and knowledge to achieve a standard of professional communication excellence in your interactions with others. The course is grounded in theory that has a very practical application in developing and maintaining professional relationships in contemporary organisational contexts. Through exploration and application of theories and concepts, you will develop an understanding of how you and others manage communication processes when interacting with organisational stakeholders. You will consider ‘best practice’ for managing interpersonal interactions in organisational contexts and you will be provided with the opportunity to develop and enhance your professional, academic and personal communicative behaviours.

Because of the broad applications for this course, successful completion will build on knowledge from previous courses you have already undertaken. You will also develop skills and knowledge that you will use in the application of concepts learned in this and other disciplines.

There are no prerequisites for this course.

2.5 Student Learning Outcomes
The Course Learning Outcomes are what you should be able to do by the end of this course if you participate fully in learning activities and successfully complete the assessment items.
The Learning Outcomes in this course also help you to achieve some of the overall Program Learning Goals and Outcomes for all undergraduate students in the ASB. Program Learning Goals are what we want you to be or have by the time you successfully complete your degree (e.g. ‘be an effective team player’). You demonstrate this by achieving specific