Outcome 1: Understand the purpose of planning communication
1.1 The benefits of knowing the purpose of communications is that we understand how to respond to people in the correct way when talking to them and also we understand how to interpret what they are saying
1.2 The purpose and benefit for know who your audience is, is that you can change your style of communication. If you met someone new, you are more likely to speak to them differently to an old friend. This is true for all communication. I wouldn’t speak to some conversationally via email the same as if I was speaking during a presentation.
1.3 If you know the intended outcome of communication then you can understand how it is going to be interpreted by the audience. If you think over what you are going to say/write before you go ahead with it then you can read/listen to it from an objective point of view and ensure that their interpretation is the intended one. Also, if you know the intended outcome of communication then you can prepare yourself appropriately. For example, if you are giving a presentation on a new piece of software, then it is reasonable to expect questions therefore you would prepare yourself by thinking of what questions people may ask and then going and finding the answers to these questions.
1.4
Outcome 2: Understand how to communicate in writing
2.6 If I was writing a letter regarding a Service User I would check the information was accurate by going through that persons case notes to ensure dates and details were correct. I would also speak to my colleagues and ask them to read it in an objective view and see if what I had written was in an appropriate manner and whether it could be misinterpretated in a damaging way.
2.7 The purpose of using accurate grammar, punctuation and spelling in written communication is that it looks more professional and if we don’t write to people accurately then their opinion of the company will go down affecting the business. A reason for using accurate grammar, punctuation and spelling is that it can change the whole meaning of a sentence and the readers’ interpretation of the sentence. For example writing the word “scarred” rather than “scared” on an Adult Trigger Form can change the severity of the form.
2.8 The term “plain English” means simple terminology without jargon or acronyms. An example of this would be the term “NI 135”. Working with Social Services in the Performance section, NI 135 to me means the National Indicator 135 which relates to the number of Carers Assessments carried out successfully by the team and the target they must reach as a whole. “Number of Carers Assessments carried out by the team” is a lot simpler to understand as someone with no or little