to do so appropriately. Thus I make sure I listen, speak and treat everyone as I would like to be listened, spoken and treated, considering each situation, in a right tone of voice, according to the age and position or role of the other person, in a calm way, professionally, kindly, with respect and using appropriate body language. Poor communication would unable us to build positive relationships, messages and information would not be shared properly, causing misunderstandings or even miscommunication…
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