Business Value and IT at Hefty Hardware

Class ID - 100550

08/10/2013

Revanth Muppavarapu

Table of contents

1. Abstract…………………………………………………………………………………..3

2. Introduction……………………………………………………………………………....4

3. Effectiveness of IT/business partnership……………………………………………….4

4. Shortcomings of the business and IT…………………………………………………...5

4.1. Business shortcomings……………………………………………………...…......5

4.2. IT shortcomings………………………………………………...…………………6

5. Recommended plan for Savvy store program………………………………………….7

6. Conclusion………………………………………………………………………………..9

7. References……………………………………………………………………………….10

1. Abstract

Evolution in technology has
This includes the use of mobile phone application in Hefty Hardware’s stores. Cheryl’s business group refused to fund the mobile application project raised by Gutierez because the use of mobile in stores by customers is unnecessary because of the presence of in-store kiosks and cash registers, which are perfectly good (Smith & McKeen, 2012). This is a scenario that gives a clear picture about the nature of the business as rigid to new innovation even when it may prove to be the trend in future.

4.2 IT shortcomings

Due to the IT Department’s functions being different from the core business functions of Hefty hardware, there seems to be a disconnection between the business and IT. This has seen the knowledge of the IT professionals in terms of the activities and operations of the business being limited to a large extent. In Cheryl’s view, IT people are unaware of Hefty Hardware’s business functions at the basic level such as operations of warehouses (Smith & McKeen, 2012). As a result, the time required to strategically deploy technology to its intended use has been wasted. According to Cheryl, the time taken to deliver any type of technology to the field is so long and failure to work as intended is ignored by the IT people who demand its addition for the next release (Smith & McKeen, 2012). Cheryl’s insight about IT portrays it as a section that is blind to the demands of the business functions of Hefty hardware.

Another shortcoming of IT is the